Phone call appointment types

Appointment types

Until now, wawa supported native video-call and location-based appointment types.

Native video prompts the user to Join Call when it’s time to join the call. A location based appointment displays a map, and prompts to navigate the reader to the location.

Phone calls are a little different.

• We’ve introduced a new type of appointment, which can be configured in Settings (see below)

• When selecting an appointment type, you can indicate it’s a phonecall.

• In the wawa platform (web) this is displayed to care team members, so they don’t have to go hunting for the phone number

• In the app, it’s presented to patients - if it’s missing, they’re asked to set it. They can also update the number they’d like to be called at.

• These changes are reflected instantly.