Clinics & networks
Customer partnership
Your clinic’s next chapter
Your goals. Our shared focus.
We work with your team to understand what you want to achieve, turn those goals into practical priorities and help you get more from wawa as your clinic grows.
From improving everyday workflows to preparing for new services and locations, our partnership stays connected to where you want to go.
What does progress look like for your clinic?
Every clinic has its own priorities. You may want to help more patients start treatment, reduce pressure on your team, understand your finances more clearly or bring a new location into the organisation.
We start by understanding those goals and the work behind them, and identify together where workflows, data and wawa can help.
A clearer path into care
Understand the journey from enquiry to treatment. Identify where patients wait, where information is missing and where coordination could improve.
Enquiry
Consult
Plan
Treatment
More capacity for your team
Explore the tasks and handoffs that take time, and help teams use connected workflows and automation to make everyday work easier.
Handoffs
Tasks
Automation
A stronger financial picture
Improve visibility into treatment activity, billing, payments and outstanding work, so the clinic can see what needs attention.
Delivered
Billed
Paid
Readiness for growth
Plan how your operating model can support new clinicians, services, locations and increasing activity.
People
Services
Locations
Turn your priorities into a plan we can work on together.
We help you understand the current situation, agree what matters most and identify the changes that could move you forward. As priorities evolve, we revisit the plan together.
1
Understand
Discuss your goals, listen to the team and look at how work happens today.
2
Prioritise
Agree the opportunities that matter most and what progress should look like.
3
Work together
Identify actions, responsibilities and the training, configuration or technical work required.
4
Review
Look at what has changed, what still needs attention and where to focus next.
Example
Illustrative
Goal
Reduce delays before treatment.
Explore
Where investigations, consents, appointments or payments are holding up the next step.
Act
Agree the readiness workflow and help the team use it consistently.
Review
Examine waiting times and unresolved steps using agreed definitions.
Help every team get more from wawa.
The value of a connected platform grows when people know how to use it well. We support adoption across clinical care, embryology, patient coordination, cryo and finance.
Build confidence
Help staff understand the workflows relevant to their roles and find guidance as questions arise.
Improve consistency
Work through differences in how teams use the platform and identify where a clearer approach would help.
Put capabilities to work
Explore relevant functionality and updates in the context of your clinic’s priorities.
A clearer picture of where to focus.
Connected clinical, operational and financial information helps us investigate questions together. We work with your team to interpret it, understand gaps and agree what deserves attention.
Meaningful progress starts with clear definitions and data you can trust.
Where are patients waiting before starting treatment?
Which tasks or handoffs create recurring pressure?
What has been delivered, billed and paid?
What needs to change before we add more activity or another site?
Where are patients waiting before starting treatment?
Illustrative · synthetic data
Median days per step · last 6 months
Consult → tests
9 d
Tests → plan
6 d
Quote → stimulation
12 d
Discussion note
Longest step is quote to stimulation. Next: review whether payment, consent or scheduling is holding it up.
Shows where time is spent, not why.
wawa support
How do I add a second payment stage to an existing treatment plan?
W
Open the plan, choose Edit stages, then add the new stage. I can walk you through it if that helps.
Thanks. The invoice for the old stage still shows as draft.
W
I’ve raised this for investigation and will update you here.
Write a message
Send
Help, right where your team works.
Your team can contact wawa support directly from the platform to ask a question or raise an issue while working. Everyday questions and issues needing investigation have a clear starting point.
Ask a question
Get help understanding a feature or completing a workflow.
Raise an issue
Explain what is happening and what your team needs help with.
Keep the conversation moving
Continue the discussion with our team as the request is investigated.
Keep your clinic’s priorities in view.
Some needs can be resolved through support. Others need a wider conversation about workflows, data, configuration or technical scope. Our customer partnership brings those needs together and keeps your priorities visible as work progresses.
01
Understand the impact
Clarify how the issue or requirement affects your team and patient journey.
02
Bring in the right expertise
Coordinate with implementation, product, data or engineering where the work requires it.
03
Communicate the next step
Keep responsibilities, outstanding questions and agreed next actions clear.
Priority · Bring the new site’s cryo records into wawa
Illustrative
Clarify what the lab and finance teams need on day one
Customer partnership
Map the site’s existing storage records
Data
Plan the transfer and validation
Implementation
Agree next actions and share with the clinic
Customer partnership
Build the foundations for your next chapter.
More patients, new team members, additional services and new locations bring new demands on workflows, information and coordination. We work with you to plan how wawa can support that next stage.
Stage 1
More activity
Review the workflows and visibility needed as patient and treatment volumes increase.
Stage 2
New people
Plan how new staff will learn the platform and work within the clinic’s processes.
Stage 3
New services
Explore the configuration, integrations and operational requirements of an expanding service offering.
Stage 4
New locations
Work through shared workflows, local differences and the data needed to understand the organisation across sites.
Hear what working together looks like.
The best way to understand the partnership is to hear from the teams doing the work with us.
Leanne Medeiros, Patient Service Manager · Hannam Fertility Centre
Move patient communication out of email and give patients one place for messages, forms and appointments.
We mapped each team’s workflows, trained the nursing and finance teams on site, and rolled out in stages.
Messaging in the patient app first, then consents, forms and virtual appointments, connected to their existing EMR.
Live in under two months, against an expected three to six.
Tell us where you want your clinic to go.
Let’s discuss your goals, the challenges behind them and how wawa could support your next stage.
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