Chat assignments

Highlights

• Customise 4 prompts that patients see in the chat when they start a fresh conversation

• You choose the prompt, and the team to assign to that type of message

• You can now assign Teams to messages, not just individuals

• You can choose to have an automated response to all messages

• And a default for if patients just start talking without choosing anything!

Further improvements

• We’ve also updated opening hours: they can now be configured for every day, and not just weekdays/weekends

• Performance improvements - chat is significantly faster in the app

• Patients can delete their own messages in app

• Links clicked in the chat remain in the context of the app, rather than punching-out into a browser

Configuration

• Navigate to Settings → Communications

• Customise your prompts

• Optional: enable/disable automatic responses

• Optional: “Chat opening hours” tab to customise your daily opening hours

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